Track apps

SGH patients can now track medication balance in the app, collect medication from selected FSCs

SINGAPORE – Patients at Singapore General Hospital (SGH) can now track the rest of their prescription medications using a mobile app, or designate a more digitally savvy family member to help them to do it remotely.

The hospital has also partnered with the social service agency Montfort Care to help patients living near its two Family Service Centers (FSCs) in Telok Blangah with their medical needs, including delivering their medication to FSC for convenience.

This comes as SGH said in a statement on Wednesday March 16 that it digitized patient prescriptions and also improved its Medication Ordering Service (MOS) on the HealthHub mobile app last year.

This means that patients can now check in real time how many days of medication they have left and how much prescription they have not yet picked up, allowing them to take charge of their health and not not end up in a situation where they run out of medicine, said Ms. Lim Ching Hui, head of pharmaceutical practice at SGH.

Previously, patients could also view their prescriptions on HealthHub, but had to manually track their drug balance.

Ms Lim said it is not uncommon for an elderly patient to lose track of their uncollected medicine balance, particularly if they are taking multiple medicines.

Now, “as soon as patients enter the (MOS) system, they can retrieve the record of the particular prescription they wish to renew, check the balance and (order) the amount of medication they need,” a- she declared.

Since the MOS was upgraded last August, between 7,000 and 8,000 patients now use it each month to receive their medications rather than physically pick them up at the hospital, SGH said. The majority are patients suffering from chronic diseases such as hypertension, diabetes and hypercholesterolemia.

SGH estimates that the system could benefit more than 170,000 patients who would not need to set foot in its pharmacy after consulting their doctor, if fully adopted.

Although the option of ordering prescription drugs for home delivery is not new, SGH said it has been running a pilot project with Montfort Care for three months so that its patients can have their drugs delivered to health centres. social service agency near their home. .

The pandemic has helped SGH realize that social service agencies can play a key role in meeting patient needs, such as overcoming language gaps.

“In the past, patients found it difficult to call the hospital (to clarify issues with their medications) due to language barriers and long queues,” Ms Lim said.

“Community services partners have been in close contact with SGH to provide feedback on these issues that patients are facing, and we have established this collaboration so that pharmacist contact is given to partners to resolve the issue in a timely manner. “

A Montfort Care spokesperson noted that its service staff are not only fluent in many languages ​​and dialects, but also physically close to patients’ homes and can provide support more directly.

SGH said it is currently working with other social service agencies to expand this service to other areas near the hospital.