Track parcels

FedEx website crashed, preventing customers from sending and tracking packages on Prime Day

FedEx’s website went down earlier today, affecting Amazon Prime Day users.

The huge online retailer has millions of people on its site, but users have struggled to submit and track their purchases.

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FedEx encountered difficulties on its website earlier today

According to outage website Down Detector, 30% of users had difficulty with tracking while 66% had issues with the actual website.

Only 4% of users reported issues with the app.

In the past 24 hours, the company has reported nearly 3,627 outage reports, but the issues are now believed to be resolved.

FedEx also responded to Twitter users experiencing difficulty.

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In the comments section of its website, users shared information with each other, detailing what exactly works, what status is saved, and any other notifications they receive.

“I received a delayed delivery message at around 5am. My package is in Chicago and my city is around 2am. What’s going on with FedEx?” one user said.

One customer said the website wouldn’t even allow him to file a complaint.

FedEx told The Sun, “We encountered an issue earlier today that temporarily rendered certain features of fedex.com unavailable to some online users.”

“Our IT teams have worked diligently to identify and resolve the issue. We apologize for any inconvenience this may have caused,” they added.

How to file a complaint

If you can access their website and want to file a claim for a damaged, lost, or missing content shipment, go to the top of the page and click support.

You should see File a Claim in the drop-down bar.

Once you click on it, it will give you step-by-step instructions on how to deposit correctly.

If the website in your area isn’t working, users have been lucky on their way to Twitter.

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