“That’s useless information to me,” said a Windsor resident stuck in the queue, waiting outside on the street to enter the CIBC building downtown.
Fawzi Qaisi, who spent the last week organizing her application, needs a new passport to go on a trip to Ohio.
CTV News asked him about a new Passport Canada websitewhich shows the number of passports issued in the previous week, the number of overtime hours worked by staff, and the number of new employees hired by the agency.
“That’s great, but when you can’t get an appointment to get your passport, that’s useless information for me,” Qaisi said.
The most recent data is for the week of July 11 to July 17.
He says over 48,000 passports have been issued across Canada, over 7,000 overtime hours worked and 50 new employees hired, in an attempt to tackle the passport backlog.
Ed Zusko needs a new passport because his was recently stolen and he wants to make sure his old one is canceled and a new one is issued.
He walked the line on Monday because calling Passport Canada didn’t resolve the situation.
“It’s beyond frustrating,” says Zusko. “I don’t mind waiting 25 minutes on the phone but an hour later no one is still answering? It’s ridiculous.”
Passport Canada also has a website dedicated to waiting times.
Connor Bondy could have taken time off work with this website, after being turned away last week at the Windsor office.
“We came with two hours left at two (am) because it closes at four but we were sent home saying we wouldn’t have enough time,” Bondy told CTV News.
He took another day off Monday just to process his passport application, ahead of a planned trip to Mexico in November.
“I knew it was going to be a big waste of time, so I came here very early,” says Bondy.
Also in the crowd, Avleen Bath and her family.
“We were at Service Canada and we waited about an hour. And then they couldn’t help us. So we came here (to the CIBC building),” says Bath.
Her brother needs a new passport in time for a planned trip to Mexico in November.
Travelers who urgently need a passport will need to prove they need the document quickly and will face additional fees.